Terms & Conditions
Access to and use of this Website (hereinafter “Site”) and the products and services available throughout this Website (collectively referred to as the “Services”) are subject to the following terms, conditions and notes (the “Terms & Conditions”). By using this Site and its Services, you are agreeing to all of the Terms & Conditions, as may be updated from time to time. You should read the Terms & Conditions carefully and check this page regularly to take notice of any changes. If you do not agree to the Terms & Conditions, you should not use the Services of this Site.
The company “Bookla”, hereinafter referred to as “Bookla” or “we” or “the Company”, which manages the e-shop found in the address www.booklabookmarks.com is a sole proprietorship in Greece under the name AGAPIOU IOANNIS, with tax number EL141098320 registered at the Tax Office of Kallithea and located at the address of 107 Yposminagou Parousi str, Kallithea, Attica. You may contact us at firstname.lastname@example.org for any questions, comments and complaints.
The site is available for your personal use and not for commercial purposes. The visitor is responsible for the legal and proper use of the site and the company reserves the right to deny access, temporarily or permanently, in case of violations.
Before making the purchase
To buy products through our site you will be asked to fill in the data entry form your personal information such as your name, phone number, address, e-mail address or additional details, such as your tax number in case you ask for a commercial invoice. Once you complete the purchase, you promise and guarantee that the billing details you entered are valid and correct in order the payment to be executed correctly after the acceptance of your order. By placing an order, you confirm that you are liable for the charge and the holder of the information you entered, such as a debit or credit card. If you are a minor under the age of 15 years old, the transaction is only possible with the consent of the adult acting as your legal representative.
The site is available to those who:
– have registered a valid debit or credit card accepted by our site, or have agreed on the total amount of the deposit in the bank account of the company
– have authorized the company to charge their debit or credit cards with the exact amount of their orders.
Placing an order
Every order is meteoric until its acceptance by our company and depends on the availability of our products. This means that the products in your cart are available to other visitors of our website until your order is completed.
Your order is completed on the cart page. In your cart you can make as many changes as you want, such as removing products or managing the amount of them using the arrow keys. The changes take effect as soon as you click the “Update Cart” button. In order to calculate the final amount of your order, choose the shipping method that suits you and enter any discount codes you are entitled to. When you are sure of your order, select “Proceed with payment”. In the next step bearing the title “Checkout”, fill the necessary information in the form with the title “Billing Information”. If the billing information is different from the shipping information, click on the relevant shipping option and fill the address where you want the product to be shipped.
Then choose the payment method that serves you most among the following;
– Debit / Credit / Prepaid bank card through redirection to the secure system of Alpha Bank
All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
– PayPal through redirection to the secure Paypal environment
– Digital wallet Masterpass
At last, select “Place order”. After completing your order you will receive a confirmation email with all the details of your order.
Our company reserves the right to cancel the order if one of the following occurs;
– Payment is not approved
– It is impossible to send the products to the area where you live
– You have not agreed to the terms and agreements of the site
– One or more products had an incorrect price due to a typographical error or were not available
In case you want to cancel your order, you must notify us within one (1) hour of its registration by sending an email to email@example.com or by calling +30 2121059520. You will receive an email from us and you will be informed once the price has been credited to your card or account.
Since our company is headquartered in Greece, all transactions are made in Euro (€) and the charges of your account or card are executed in Euros. In case your card or account is not in Euro, the final charge amount will be calculated based on the exchange rate on the day of debiting your card or account. Please note that if the product is bought in a country with a different currency, exchange rate fluctuations and bank charges may change the amount you will be charged.
Our company reserves the right to change the prices of products at any time without prior notice.
All listed prices include a 24% VAT charge.
Shipments abroad are executed through the ELTA (Greek Postal Service) and the charge and delivery time varies regarding the destination and weight of package.
* Non European Union customers are subject to additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company bears no responsibility.
All shipments are executed by local courier company. Shipments within Attica are executed within 1 – 2 working days, while for the rest of the Greek network (continental or island destinations) are executed withing 1 – 4 working days.
Security and delivery
The company insures every purchased product from the moment of the purchase until you receive it.
In case the order is not delivered due to the carrier’s fault, the company can deliver the order within three (3) working days without charging the customer.
In case you receive an order with a damaged packaging, the company does not take responsibility for the damage. Please contact us to find out the alteration and replace your order. In addition, the company does not take responsibility for deliveries that are not executed due to force majeure.
Shipments and deliveries are made to the address you entered so the company bears no responsibility if a product is not delivered to incorrectly registered data. If your order is returned to us because you did not receive it or because the courier company or the post office failed to complete the delivery, we can resend the order if you request it. In this case you will be charged any new shipping costs.
Right of Withdrawal
You have the right to withdraw unjustifiably from the contract of sale of our products within fourteen (14) days by the day of receiving it. In order to exercise the right of withdrawal, you must inform us regarding your decision to withdraw from this contract by writing an express statement before the expiration of the above 14-day period. It is important for the withdrawal that you return the product and that it has not been used, that it is in excellent condition just like before it was sold and in its original packaging. You can send your request to our email address firstname.lastname@example.org. In order the product to be returned, the original purchase document, retail receipt or invoice must be presented by the person who purchased the product.
If you withdraw from the contract of sale, we will refund the money corresponding to the value of the products you have chosen. You bear the costs of sending the products to our company. If you choose the courier company which we cooperate with, we will let you know of the cost of the delivery. If you choose any other company, the shipping costs will be determined by the respective pricing policy of the courier company you will choose. Refunds to you are made as soon as possible and in any case within fourteen (14) days from the day we receive the product and by the same means of payment you used for the initial transaction in the absence of any other express agreement between us.
You have the ability to exchange one product for another within thirty (30) days from the day that you received it. It is important that you return the product and that it has not been used, that it is in an excellent condition just like before it was sold and in its original packaging. You can fill the special return form that you will find in the package of your order and include it in the package to be returned or send it to our email address email@example.com. In order the product to be returned, the original purchase document, retail receipt or invoice must be presented by the person who purchased the product.
You can request the product change:
i) If you wish to change your choice. In this case, after we receive the product, you will receive by e-mail the discount code equal to the value of the product. Then you may place a new order with the product you want and fill the discount code. You are charged the shipping costs for the whole process.
ii) If you received a wrong order. In this case, after we receive the product, the correct product will be sent to you within three (3) working days.
In case one of our products is defective, we replace it at our expense, unless such action is impossible or requires disproportionate costs. The replacement can be requested within thirty (15) calendar days from the day that you received your order. You can send us an email letting us know on our email address firstname.lastname@example.org. After receiving the defective product, we replace it as soon as possible. If not available, you will receive an informational email from us regarding the delivery as soon as possible. For further information you can contact us by phone +302121059520.
All the content of the website, including images, photos, drawings, codes and products are our company’s intellectual property and are protected under the relevant provisions of national law and in particular the provisions of Law under the number 2121/1993, as amended and in force, European law and international conventions. All intellectual property rights of this online store belong to our company or to third parties who have legally granted us their use and represent us or are represented by our company. It is forbidden to copy, reproduce and retransmit material of the website, without a prior written permission of the company or any other legal owner. The appearance of the material on the website should in no way be understood as a transfer or assignment of a license or right to use it.
Applicable law – Jurisdiction – Dispute resolution
All transactions carried out through our website follow and are harmonized with the International and European Law that regulates issues related to e-commerce, as well as by Law under the number 2251/1994 regarding consumer’s protection, as amended and in force. All information related to our customers’ personal information is confidential and is secured by protocols so that the user is safe throughout the use of our website. The Courts of Athens are competent for the resolution of any disputes that will arise from the contractual relations between the Company and the user-consumer or a third party.
Alternative Dispute Resolution
According to the 2013/11/EC Directive, which was incorporated in Greece with the Common Ministerial Decision under the number 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) procedure throughout the European Union. If the user is a consumer, meaning a natural person who acts outside the professional capacity and faces any problem with a purchase made from our website can initiate the ADR process through the single all-Union platform for electronic dispute resolution (ADR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Our company does not bear any responsibility or obligation to compensate for any damage resulting from inability to provide support services and does not guarantee that the service will be uninterrupted or no technical error will occur.
The responsibility for the general use of the website and for the content of the transactions belongs exclusively to the user. Any illegal use of the website automatically leads to termination of the services provided without any notice and may initiate appropriate legal proceedings if necessary. The user expressly acknowledges that he does not use this website for illegal collection or storage of data, sending, publishing or transmission of illegal content or content that violates patents, trademarks, distinctive titles, trade secrets, company’s copyright or a third party’s rights.
Code of Conduct
The function of the store is governed by the current Code of Ethics for e-commerce. (https://www.greekecommerce.gr/gr/kwdikas-deontologias/)